Shipping Costs:
The shipping cost will be calculated in the shopping cart and will depend on the quantity, types of products, and destination of the buyer. We work in collaboration with one of the most efficient carriers in the market.

Shipping Zones:
These are the geographical areas to which we offer our shipping services: United States.

Processing and Delivery Time:
The processing times vary depending on the purchased product. Once prepared, the carrier takes between 4 and 6 business days to deliver to the destination.

It is important to check the preparation time in the details of each product, as these are constantly updated. When your order is in the preparation stage, you will receive a confirmation email.

If you have any questions about the status of your order or the preparation times of the products, you can contact us through the customer service line: 3176910881 or by email at hola@buonaserahouse.com

Shipping Tracking:
In the email sent at the time of preparation, the tracking number assigned by the carrier and the link where the order can be tracked will be indicated.

Special Conditions:
Delivery times are the sole responsibility of the carrier. If you have any inconvenience related to change of address, special notes at the time of delivery, or any other issue, it is important to contact us at 317691088 or by email at hola@buonaserahouse.com



Important:
All our rugs are covered by a warranty that covers manufacturing defects, loss, or damage during transportation. The duration of this warranty is 60 days. If you need to change the measurements, contact us directly through our contact channels or by email at hola@buonaserahouse.com

The product must not have been modified by the customer; otherwise, the return policy will not apply.

We offer customization services to meet your specific needs, from choosing the design and colors to the exact size you need. The customization process includes an initial consultation, selection of materials and design, approval of a prototype, and final production. Our team will guide you through each step of the process. You can complete the process through our contact channels or by sending an email to hola@buonaserahouse.com